Finding Dory in Hall 1, TGV Cinema Sunway Pyramid

The letter from the event I attended Finiding Dory I went to concierge counter at Sunway Pyramid near to entrance of Sunway Pyramid. The cinema hall 1 do not have letter 'i' seating ,they have  G, J, K.

So I need to find the staff as got other people to come claim the seating. So the hall F seating is empty I was told can seating there because there is nobody seating but if there is someone coming over I need to move to other seating.